Shipping policy

Shipping Policy

Processing Time

All orders are processed within 1–3 business days (Monday–Friday, excluding holidays). Orders placed on weekends or holidays will begin processing the next business day. Because items are shipped from our fulfillment partners, some orders may ship in multiple packages, each arriving separately.

Shipping Times

• Domestic (U.S.): 7–15 business days after processing

• International: 10–25 business days after processing, depending on destination and customs

These are estimates, not guarantees. Delays caused by carriers, customs, weather, or other events outside our control are not the responsibility of Cosmic Kollections.

Shipping Costs

Shipping costs are calculated at checkout based on order weight, destination, and selected shipping method, unless a promotional free-shipping offer is active.

Order Tracking

A confirmation email with tracking information will be sent once your order ships. Please allow 24–48 hours for tracking information to update after receiving your shipping confirmation.

Customs, Duties, and Taxes (International Orders)

International customers are responsible for any customs fees, import duties, or taxes charged by their country. These charges are not included in the item price or shipping cost and are collected by the carrier or local customs office upon delivery.

Incorrect Addresses

Please double-check your shipping address at checkout. Cosmic Kollections is not responsible for orders delayed, lost, or undeliverable due to an incorrect or incomplete address provided by the customer. If you notice an error, contact us immediately — we cannot guarantee changes once an order has entered processing.

Lost or Damaged Packages

If your order arrives damaged or is marked delivered but not received, contact us at cosmic.collections.storefront@gmail.com within 7 days so we can assist with a claim through the carrier.